SERVICES
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zc.mhm@ofnii
MHM computer a.s.
U Pekáren 4/1309
102 00 Praha 10
Česká republika
tel.: +420 267 209 111
fax: +420 267 209 222
MHM computer a.s.
U Pekáren 4/1309
102 00 Praha 10
Česká republika
tel.: +420 267 209 111
fax: +420 267 209 222
Professional Services MHM
Professional Services accompany the delivery of the technologies. Scope of these services provided by MHM does not include a mere basic implementation of the delivered solution, but also deals with large-scale migration projects and integration with third-party products.
Implementation Services
- Basic Hardware Installation
- Installation of Hardware Devices
- Software Implementation
Migration Services
Integration Services
- File and Content Services
- Disaster Recovery
- Environment Virtualization
Service Support
- Hardware support
- Software support
- System support
Implementation Services
Basic Hardware Installation
Description:The basic hardware installation involves the procedure of placement of new hardware in the rack. The first step is to transfer the equipment from carrier’s transport vehicle to the server room while sticking to the principles of safe handling of a given type of hardware. The equipment is then placed in the rack, connected to electrical grid (UPS) and the network wire interconnection is set up.
Key products included in the service: - Transport to the server room
- Installation of the equipment in racks
- Conecting the device to electrical grid (UPS)
- Setting up the network wire interconnection
Intallation of Hardware Devices
Description:The service begins with an analysis of the customer enquiry.When analyzing the enquiry, unresolved issues may surface. At this stage, accurate and precise understanding of customer demands is critical and all the issues must be made clear. Installation starts without any undue delay after the approval of the proposed solution. The service involves the procedure of internal configuration of equipment, installation of additional modules, installation of internal firmware or other systems, drivers installation and, if necessary, configuration of other elements of the infrastructure in order to ensure mutual functionality.
Key products included in the service:
Key products included in the service:
- Configuration of the supplied equipment (e.g. capacity, LUN masking, zone monitoring system etc.)
- Implementation of the device to the existing infrastructure
- Firmware and drivers installation
- Changes of configuration (after update, after the analysis or on request)
- Preparation of reference documentation
Software Implementation
Description:Software implementation is a service that aims to install, debug and correctly customize software means. The service may involve installation of software for supporting high availability, infrastructure management, performance improvement and improvement of server farms functionality, backup or data archiving. The service includes not only installation of a product, but also integration with applications that can then use the particular tool independently without further intervention. This is usually achieved by using scripts and optimal configuration.
Key products included in the service:
Key products included in the service:
- Software installation
- Software configuration
- Creating, implementing and debugging scripts
- Training of administrators or users
- Preparation od documentation
Migration Services
Description:Migration within the infrastructure may be required for several reasons but the procedures are usually the same. The existing IT services are transferred to new environment in such a way that users should not be able to tell that there were any changes at all. The service begins with the analysis of existing and target state of the equipment and with identification of possible risks. When the sufficient knowledge of a customer environment is gained, a migration scenario is created. This scenario is based on experience of MHM specialists and on simulations of technologies, which are conducted at MHM competency center. The migration scenario is then further adjusted and becomes the migration project with all the necessities for launching the project. The migration project includes schedule, procedures, resources and risks. At this stage the project is ready to start. Migration can involve transfer of data among various disk arrays, transfer of servers to virtual environment, migration between hardware platforms and data centers, upgrade of complex systems with high availability or significant changes of equipment.
Key products included in the service:
Key products included in the service:
- Analysis of migration needs
- Selection of migrating procedures
- Creating a migration scenario
- Executing migration
- Preparation of documentation
Integration Services
File and Content Services
Description:File and Content Services are professional services focusing on file storage, archiving, cataloging and searching the data by content. Design and implementation of solutions that manage the information lifecycle is a part of this issue as well. The service analyzes the method of data storage, data access and storage period. It proposes the solution which is the most suitable in terms of functionality, integration to customer environment and funds invested to data storage. The proposed solution is installed and integrated with applications that can use the particular tool independently without further intervention. This is usually achieved by using scripts and optimal configuration.
Key products included in the service:
Key products included in the service:
- Data storage analysis
- Storage solution design
- Design of a solution of archivation and lifecycle management of data
- Solution integration to customer infrastructure
- Creating, implementing and debugging scripts
- Training of administrators or users
- Preparation of documentation
Disaster Recovery
Description:Disaster Recovery Service helps to increase the resistance of customer information technologies to unexpected incidents. These include a robust backup system (e.g. on-line backup), which is able to prevent loss of customer data. This service also focuses on geographical data security solutions (Geocluster). By creating two independent clustered sites it is possible to achieve the highest degree of availability of IT services. The integral part of the service is analysis of critical applications and their data; it also classifies the level of availability and proposes technological solutions. After the approval of the proposal, the solution is implemented, tested and handed to the customer as a working part of Business Continuity plan.
Key products included in the service:
Key products included in the service:
- Analysis of application availability and current environment audit
- Disaster Recovery solution proposal (backup system, clusters, geoclusters, replication)
- Solution integration to customer infrastructure
- Creating of DR procedures, debugging and testing
- Training od administrators
- Preparation of documentation
Environment Virtualization
Description:Virtualization helps to use hardware resources more economically and allows setting the availability of particular equipment in accordance with customer requirements. Virtualization is an exceptionally powerful and handy tool especially when there is a critical need for technology replacement or need to employ a more robust processing power. Service Virtualization begins with thorough analysis of existing state of environment, especially in respect of performance characteristics and availability requirements. The next step is to suggest virtualization implementation procedure. The virtualization efficiency is measured and analyzed and is followed by the detailed proposal of architecture of the virtual environment accompanied with the list of services and devices that are not necessary to virtualize. Once the best solution is found it is possible to create migration project. The most important part of the service is the process of actual virtualization in customer environment and subsequent optimization and creation of configuration database of virtualized environment.
Key products included in the service: - Analysis of the current status
- Virtualization solution proposal
- Finanancial analysis
- Migration project
- Implementation of virtualization
- Creating a configuration database
- Optimizing virtual environment
Service Support
Hardware Support
Description:This service aims to provide maintenance and support of devices from various manufacturers (HP, HDS, etc) on the level that perfectly matches customer needs. Scope of the service is ranging from the mere replacement of malfunctioning part to continuous 24/7 remote monitoring of infrastructure with a response time of 2 hours. Trained MHM specialists in cooperation with manufacturers’ integrated maintenance processes offer a guarantee of reliable support even for critical infrastructure. MHM performs remote monitoring 24/7 and operates its own helpdesk services.
Klíčové produkty obsažené ve službě:
Klíčové produkty obsažené ve službě:
- 24/7 surveillance and monitoring
- Detection of non-standard and error situations
- Analysis of non-standard situations and performance statistics
- Replacement of malfunctioning parts or entire devices
- Evaluation of technical interventions
- Telephone and email consultation
- Microcode, firmware and drivers upgrade
Software Support
Description:Software support ensures highly qualified remote or onsite support for HP, HDS, CA and BackBone software. Software MHM specialists provide information regarding the software, solve problems and install new versions or provide customers with patches. MHM has an access to manufacturers’ information resources, which allows efficient analysis and troubleshooting of non-standard situations in cooperation with the manufacturer. In certain cases (e.g. parameter settings) it is possible to use infrastructure of MHM laboratories and solve the problem on MHM test environment. Scope of the service is ranging from the mere provision of access to on-line resource and maintenance 24/7 with 2 hour response time.
Key products included in the service:
Key products included in the service:
- Customer's access to information resources
- Telephone and email consultation
- Supplying and installing patches and new versions
- Use of a test environment in order to solve the problem
- Troubleshooting and communication with the manufacturer
System Support
Description:System support is designed for the customers who do not have enough of qualified experts in the field of MS Windows and VMware. The service provides comprehensive support especially for virtualized environment and cluster configurations including geoclusters. MHM software experts provide information regarding software setting, solve problems, install new versions or provide customers with patches. In certain cases it is possible to use infrastructure of MHM laboratories and solve the problem on a test environment MHM. The service also includes regular monitoring of system status and qualified advice on the development of IT infrastructure.
Scope of the service is ranging from the mere provision of access to on-line resource and maintenance 24/7 with 2 hour response time.
Key products included in the service:
Scope of the service is ranging from the mere provision of access to on-line resource and maintenance 24/7 with 2 hour response time.
Key products included in the service:
- System support for Windows and VMware environment
- Telephone and email consultation
- Supplying and installing patches and new versions
- Use of a test environment to solve the problem
- Troubleshooting and communication with the manufacturer
